Apartment and Residential Complex Complaint Guide 2026: All Complaint Authorities and Application Methods

1. Quick Look: All Complaint Authorities Table

The table below shows all types of complaints related to apartments and residential complexes, the application authorities, and phone numbers at a single glance. Find the row matching your complaint and apply directly.

2. Where to Complain About the Apartment Manager?

If your apartment manager is not performing their duties, conducting irregular transactions, or disturbing you, follow the steps below. The first address for complaints is always first the apartment's own internal mechanisms.

3. Where to Complain About Site Management?

Site managements have a more complex structure, especially in large collective buildings. You can apply to the following authorities for complaints:

An important change in 2026: Law No. 7579 dated 22 May 2026 reduced the requirement for amending the management plan from 4/5 to 2/3 majority. This has made it much easier for unit owners dissatisfied with site management to change the management.

4. Municipality and Municipal Police (Zabita) Complaints (153)

The municipal police (zabita) is the authority where you can get the fastest results on many apartment and residential complex issues. You can file a complaint by calling the 153 hotline or applying online through the municipality's website.

On Which Issues Can You Complain to the Municipal Police?

• Excessive noise during daytime hours (07:00-23:00)
• Filth, garbage, foul odors in and around the apartment
• Occupation of common areas (sidewalks, gardens)
• Violations of shop-front usage rights
• Hygiene problems in common facilities such as pools and sports areas
• Non-compliance with construction and renovation hours

5. Complaints via CIMER (cimer.gov.tr)

CIMER (Presidential Communication Center) is the most comprehensive platform where you can submit complaints on any subject, including apartments and residential complexes. Your application is forwarded to the relevant ministry or institution according to its subject matter and must be answered within 30 days.

CIMER Application Methods

6. Noise and Disturbance Complaints

Noise is the most frequently encountered problem in apartments and residential complexes. According to the Regulation on the Assessment and Management of Environmental Noise, the legal noise limits in residential areas are:

For renovation noise during daytime hours, first contact your apartment manager; if unresolved, apply to 153 Municipal Police. For nighttime noise, you can directly call 155 Police. Condominium Law Art. 18 explicitly regulates the obligation of unit owners not to disturb one another.

7. Apartment Filth, Cleanliness and Hygiene

If your apartment building is not being cleaned, garbage is not being collected, or common areas are filthy:

1. First, apply to the apartment manager in writing. Under Condominium Law Art. 35, the manager is responsible for the cleanliness of the main property.
2. If the manager does not resolve it, complain to 153 Municipal Police. The zabita takes action under the Public Hygiene Law.
3. The municipality may impose penal sanctions for garbage and filth around the apartment.
4. If the problem becomes chronic, create a complaint record through CIMER.

8. Where to Complain About Those Who Violate Building Rules?

If your neighbor does not comply with the management plan, apartment rules, or condominium owners' council decisions:

For common area occupation (shelter being used as storage, a neighbor has placed belongings in your parking space, etc.), intervention is possible with a 4/5 majority under Condominium Law Art. 19. In emergencies, the manager has the authority to intervene alone.

9. How to Write a Complaint Petition? (Sample Text)

You can adapt the sample petition below to your own situation and submit it to the apartment manager, municipality, or court.

[DATE]

[TO THE RELEVANT AUTHORITY]
(e.g.: To the Mezitli Municipality Municipal Police Directorate
       or To the Honorable Mersin Civil Court of Peace)

SUBJECT: Apartment/Site Complaint

EXPLANATION:

I, [YOUR FULL NAME], reside at [YOUR ADDRESS].

[DESCRIBE THE COMPLAINT IN DETAIL — e.g.: My neighbor residing in apartment
number 3 listens to loud music every weekday after 22:00 and disturbs the
building residents. Despite repeatedly speaking with them, the situation
continues.]

REQUEST:

[STATE YOUR REQUEST FOR RESOLUTION — e.g.: I respectfully request that the
above-mentioned disturbance be resolved and that a cessation of interference
order be issued under Condominium Law Art. 18.]

SIGNATURE:
[Your Full Name]
[Your Phone Number]
  

10. Frequently Asked Questions